Inquiries

Frequently Asked Questions

• Q I know the product number (a combination of letters and numbers) but don't know which product category it belongs to. How should I inquire about this?

  A

  While not comprehensive, product categories can often be identified by the prefix of the product number. Please reference the following examples of typical product numbers and categories when making your inquiry. If your prefix is not listed below, please contact us through "Other products."
  

  • For EPOXY RESIN, HARDNER, Clean Cast, DENATITE, COLORING PASTE, AT, AW, AY, AZ, CY, DW, HY, HV, HZ, QZ, XD, XN, XNH, XNR - Please inquire through Epoxy Electrical & Structural Materials
  • For GREEN DENATITE - Please inquire through New Concept Materials
  • For NP, GDX, N - Please inquire through WPC
  • For GREEN DENACOL - Please inquire through DENACOL Special Epoxy Compounds
  • For NEA - Please inquire through Low Endotoxin Materials
  • For CLEWAT, EDTA, chelating agents - Please contact Nagase & Co., Ltd. through the inquiry page.
  • For DENAZYME, cellulase, protease, papain, enzymes - Please contact Nagase & Co., Ltd. through the inquiry page.
• Q I would like to inquire about both a product I'm currently using and a different product NUMBER I'm considering.

  A

  Please submit inquiries through "Current Users (Regarding Products & Technologies)" for each product group.

• Q I would like to inquire about both a product I'm currently using and a different TYPE of product I'm considering.

  A

  We apologize for the inconvenience, but please submit separate inquiries through "Current Users (Regarding Products & Technologies)" and "For Those Considering Future Use (Regarding Products & New Developments)."

• Q I can't find the contact information for the product I am using. Where should I submit my inquiry?

  A

  Please submit your inquiry through "Other products."

• Q I would like to make a media inquiry regarding coverage or media placement.

  A

  Please submit your inquiry through "General Company Information, Media Coverage, R&D, and Others"

Inquiries

Please note that we may not respond to various types of sales emails.

• About Our Products

  Inquiries related to our products such as SDS, TDS, usage instructions, pricing, purchasing information, regulations, samples, etc., as well as our technologies, business collaborations, and alliances.

  Inquiries about
  our products and technology

• About Our Product Catalogs

  If you would like to view or download our product catalogs, please submit an inquiry using the form below.

  Inquiries about
  our product catalogs

• About Company General Information, Media Coverage, R&D, and Others

  Inquiries about our corporate activities, media coverage, R&D, etc.

  Inquiries about
  our corporate activities, media coverage, R&D, etc.